SUGGESTIONS/COMPLAINTS

We constantly strive to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our services please ask to see the practice manager who will be happy to listen to your suggestions/criticisms.

CONFIDENTIALITY

All patient information will be treated with the strictest of confidence by practice staff. Our consulting rooms are sound-proofed and reception is separated from the waiting room for enhanced privacy. Access to computers and patient records is carefully restricted.

FREEDOM OF INFORMATION

PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

ZERO TOLERANCE

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

PPG - PATIENT PARTICIPATION GROUP

Aims And Objectives

1. To help doctors and surgery staff to provide, and patients to obtain, the best possible healthcare through discussions at regular meetings with surgery staff deliberating on local and national health issues.

2. Contribute to patient satisfaction through opinion surveys and other means, including the examination of complaints, as well as monitoring the performance and targets set by the practice.

3. Produce three newsletters for practice patients per annum which will contain appropriate information on local or national health matters.

4. Organise as required appropriate educational seminars on health matters suggested by patients which will be open to all patients of the practice.

5. Monitor activities of Merton & Sutton Primary Care Trust and assess the effect any decisions or developments proposed by the Primary Care Trust may have on patients of this practice.

6. Ensure that the group has a wide representational membership.

Members: Bandula Rajarathna MA Cost E (Chairman), Michael Barron (Secretary), Ann Outred, Josephine Kemp, Valerie Hudspith, Marjorie Robinson, Rosemary Davis

OVER 75 YEAR OLDS

If you are aged 75 years or over you will be invited to be seen by a member of the practice team, ie doctor, health visitor, practice nurse or community nurse, annually. This can be done at the surgery if you are well enough to attend or, if you are housebound, a home visit can be arranged, if on regular medication.